| 1804 |
|
Simple water supply system for 10,000 people in Malaya |
|
| 1900 |
|
Universal water metering system |
|
| 1919 |
|
Water Department in George Town City Council |
|
| 1973 |
|
Penang Water Authority - state waterworks authority |
|
| 1975 |
|
Computerised water billing system |
|
| 1993 |
|
On-the-spot water billing system |
|
| 1999 |
|
Perbadanan Bekalan Air Pulau Pinang
Sdn Bhd - state-controlled water company |
|
| 2001 |
|
On-line one-stop Customer Care Centres
Non-revenue water (NRW) unit set up under Strategic Planning Department |
|
| 2002 |
|
Public listing of PBA Holdings Bhd (holdings company)
On-line Integrated Revenue Management System
24-hour Call Centre |
|
| 2003 |
|
International company-wide ISO
9001:2000 certification for quality management
Corporate website - pba.com.my
On-line Internet services by email - customer@pba.com.my |
|
| 2005 |
|
International ISO 14001:2004 certification
for environment management at Batu Ferringhi Treatment
Plant and Teluk Bahang Dam |
|
| 2006 |
|
Geographical Information System (GIS)
OHSAS 18001:1999 for occupational health and safety management |
|
| 2007 |
|
ISO 14001:2004 certification for Waterfall Treatment Plant |
|
| 2008 |
|
ISO 17025 certification for
Water Laboratory at Sungai Dua Treatment Plant |
|
| 2009 |
|
“friendly • caring • responsive” customer care campaign |