PBAPP Story

2017 “myPBA” mobile application for Penang water consumers, providing connectivity and customer convenience.
2016
  • Commissioning of Jawi Reservoir 2 & 3, serving Seberang Perai Utara
  • Launch of PBAPP Sungai Dua Water Treatment Plant, Package 12
  • Launch of Bukit Dumbar Pumping Station 2
  • Teluk Bahang Dam Public Car Park
2015 Penang Water Tariff Review 2015
Water demand management

  • Reduction of high per capita domestic consumption
  • Public involvement in water conservation
  • Public awareness of water issues
  • Lower risks of rationing due to climate change

ASEAN Federation of Engineering Organisations (AFEO) Awards 2015

  • “ASEAN Outstanding Engineering Achievement Award” – Engineering achievements at Sungai Dua Water Treatment Plant.
  • “ASEAN Outstanding Engineering Achievement Award” – Dato’ Ir. Jaseni Maidinsa – Outstanding Engineer and Industry leader who has devoted constantly to the Society and Community in Malaysia
2014 PBAPP appointed as lead organisation for international JICA Partnership Programme on NRW Reduction Technology Training and Capacity Building in Malaysia” (2014 – 2016).
2013
  • MS ISO/IEC 27001:2007 certification for Information Security Management for the Sungai Dua Water Treatment Plant
  • Opening of Komtar Level 4 Integrated Operations Hub with an upgraded Customer Care Centre
  • KeTTHA Industry Awards 2013: “Water Operator of the Year” and “Efficiency Award”
2011
  • Migration to the National Water Services Restructuring Initiative (NWSRI)
  • “PBAPP Prepaid” and “PBAPP Online” customer services
  • “WaterLinks” award for partnership with PDAM Tirta Musi Palembang
2010 ISO 14001:2004 certification for Air Itam WTP
2009 “friendly • caring • responsive” branding for customer care
2008 MS ISO/IEC 17025 Accreditation for Laboratories
2007 ISO 14001:2004 certification for Waterfall WTP
2006
  • Geographical Information System (GIS)
  • ISO 18001:2007 for Occupational Health and Safety Management
2005
  • ISO 14001:2004 certification for Environmental Management System
    • Batu Ferringhi WTP and Teluk Bahang Dam
2004 Gazetting of Penang’s water catchment areas
2003
  • ISO 9001:2008 certification
  • Email: customer@pba.com.my
2002
  • PBA Holdings Bhd (PBAHB) public listed with PBAPP as subsidiary
  • Online Integrated Revenue Management System
  • 24-hour Call Centre 04-5096509
  • O-line payment facilities
2001
  • Corporate Restructuring
  • On-line one-stop Customer Care Centres
1999 Perbadanan Bekalan Air Pulau Pinang (PBAPP) – Corporatisation of PBA
1993 On-the-spot billing system using hand-held computer
1975 Computerised water billing system
1973 Pihak Berkuasa Air Pulau Pinang (PBA) – Statutory Entity
1919 Water Department in George Town City Council, Penang
1900 Universal water metering introduced in Penang
1805 Simple water supply for 10,000 people